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Shipping Information
Thank you for choosing Zikayo! We are dedicated to delivering your purchases to you with care and efficiency. This page provides detailed information about our shipping policies, procedures, and timelines. We aim to make your shopping experience as smooth and transparent as possible.
At Zikayo, we are proud to offer worldwide shipping services. We accept and support orders from customers across the globe, ensuring that you can enjoy our products regardless of your location. We strive to make our products accessible to you, wherever you may be.
I. Order Processing and Shipping Times
We understand that you're eager to receive your order. To keep you informed, here's a breakdown of our order processing and shipping timelines:
The order processing time typically takes 1 - 7 business days. Please note that this is an estimate, and the actual processing time can vary depending on factors such as product availability, order volume, and the complexity of your order.
Once your order has been processed and is ready for shipment, it will be dispatched from our warehouse or our supplier's facility. You will receive a shipping confirmation email containing a tracking number that you can use to monitor the progress of your delivery.
The estimated transit times are as follows: For orders shipping to the United States or within the European Union, please allow 7 - 12 business days from the date of shipment for your order to arrive. For international orders, please anticipate a delivery timeframe of 10 - 20 business days from the shipment date.
2. Shipping Costs
We offer a standard shipping fee of $6.99. However, please note that shipping costs may vary depending on the specific products you purchase and your shipping destination.
To get an accurate shipping cost for your order, please add the items you wish to purchase to your shopping cart and proceed to the checkout page. There, you will be able to select your shipping destination country from the provided drop-down menu, and the shipping cost will be automatically calculated and displayed before you complete your purchase
3. Order Tracking
We provide order tracking to keep you updated on the status of your shipment.
When your order has been shipped, you will receive an email notification from us. This email will include a tracking number and a link to the shipping carrier's website, where you can track your package's progress.
Please allow up to 48 hours for the tracking information to become available on the shipping carrier's website. If you do not receive a confirmation email or a tracking link within this timeframe, please check your email's spam or junk folder.
You can track your order at any time using the provided tracking number. If your order is significantly delayed or exceeds the estimated arrival date, please contact us at [email protected], and we will be happy to assist you in resolving the issue.
Important Notes on International Shipping
International shipping may involve additional complexities and potential delays due to customs procedures and other unforeseen circumstances. We want to ensure that you are aware of these factors:
- International shipments may be subject to delays caused by customs processing in your country. We have limited control over customs procedures, and we appreciate your patience in these situations.
- If your order is delayed during international shipping, please contact us at [email protected], and we will do our best to assist you in tracking your shipment and resolving any issues.
Will VAT taxes be charged?
We do not collect any taxes or duties for international shipping. All applicable taxes and duties, including VAT, are the responsibility of the recipient. These charges may vary depending on your country's regulations. We recommend contacting your local customs office or tax authority for detailed information on potential VAT charges and import duties.
Need Help?
We are committed to providing excellent customer service. If you have any questions, concerns, or require assistance with your order or shipping, please do not hesitate to contact us at [email protected]. Our dedicated customer support team is here to help you.